Proposta de melhoria no processo de qualificação de fornecedores de materiais da Companhia Energética de Minas Gerais
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Tipo
Dissertação
Data de publicação
2021-05-20
Periódico
Citações (Scopus)
Autores
Furtado, Wallisson Fabrini Mendes.
Orientador
Geron, Cecilia Moraes Santostaso
Título da Revista
ISSN da Revista
Título de Volume
Membros da banca
Dultra-de-Lima, Ronaldo Gomes
Souza, Rodrigo Paiva
Souza, Rodrigo Paiva
Programa
Controladoria e Finanças Empresariais
Resumo
Objective of the work: Develop improvement proposals for the qualification process
of Cemig's material suppliers. The focus is on the planning stage of the PDCA cycle
(Plan, Do, Check, Act) which constitutes the diagnosis of the current situation,
advancing to the implementation stage of the action plans elaborated according to the
logic of implementation of actions and feasibility within the research deadline.
Methodology: This research used qualitative evaluation techniques since the
information, data and evidence were submitted to descriptions, understandings,
interpretations and analysis that occurred simultaneously with data collection. As for
the strategy, it is classified as an action research that had as characteristic the planned
action on detected problems. The process approach directed the research that was
conducted according to the PDCA method of process improvement. The research also
included the use of quality tools and data and information collection through participant
observation, qualitative interview, focus group and document analysis.
Results: Improvement proposals were developed for the management and control of
the qualification process of Cemig's material suppliers through action plans for problem
solving and proposals for redesign of the processes studied. Among the results
obtained are: i) the simplification and standardization of processes with the creation of
instructions and procedures including the objective definition of responsibilities; (ii) the
reduction of rework; (iii) the provision and sending of assertive information to suppliers;
(iv) the measurement and monitoring of the performance of processes and executors;
(v) data-driven management vision and consequent decision-making capability; (vi)
balancing the workload between executors; (vii) the reduction of service deadlines;
(viii) the definition of a structure of indicators for measuring the performance of
suppliers and their resources for operationalization; (ix) the impetus in the
implementation of a new model of maintaining the pre-qualified supplier base through
systematic feedback of performance; (x) the creation of a framework for continuous
improvement as part of the management of the day-to-day work routine of the
processes.
Practical implications: This research is a reference for the diagnosis and remodeling
of business processes, especially those related to supplier management. The practical
implications reach: (i) public companies, through an example of remodeling the
qualification process of suppliers in the context of public administration; (ii) companies
and professionals in the electricity sector interested in promoting improvements in
business processes, from examples of application of analysis and problem solving
techniques using quality tools, mapping and process modeling;(iii) national electricity
sector that, from the continuous improvement of supplier management processes of
electric utilities , will be able to print improvement in the performance of the material
supplier market.
Originality and Contributions: This work has as main academic contribution the
confirmation of the complementarity of the use of modeling techniques and root cause
analysis of problems in the diagnosis of processes, as well as the use of this diagnosis
as an input for the planning stage in the application of the PDCA method of process
improvement. The research innovates in bringing this model of process improvement
to the electricity sector in the context of a public company with implications for
maintaining a qualified supplier base.
Descrição
Palavras-chave
diagnóstico de processos , PDCA , qualificação de fornecedores
Assuntos Scopus
Citação
FURTADO, Wallisson Fabrini Mendes.. Proposta de melhoria no processo de qualificação de fornecedores de materiais da Companhia Energética de Minas Gerais. 2021. 148 f. Dissertação (Mestrado Profissional em Controladoria e Finanças Empresariais) - Universidade Presbiteriana Mackenzie, São Paulo. 2021.