A perspectiva processual da gestão do conhecimento na atividade de planejamento de demanda de firmas

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dc.contributor.advisorPopadiuk, Silviopt_BR
dc.contributor.advisor1Latteshttp://lattes.cnpq.br/1784002683973468por
dc.contributor.authorSantos, André Eduardo Miranda dospt_BR
dc.creator.Latteshttp://lattes.cnpq.br/4584258764006317por
dc.date.accessioned2016-03-15T19:26:20Z
dc.date.accessioned2020-05-28T18:04:05Z
dc.date.available2007-08-02pt_BR
dc.date.available2020-05-28T18:04:05Z
dc.date.issued2006-05-31pt_BR
dc.description.abstractGreat attention has been dedicated to knowledge administration thematic in the last years. Articles and books have been published and companies have been increasing the investments in that study field, that presents multidisciplinary relationship with other themes, such as information, human resources administration and organizational behavior systems. Inserted in an environment of competition and competitiveness, great companies coexist with the constant variation of the demand for their products, turning essential the existence of a daily activity foreseeing future situations, in order to maximize the outcome and to provide value to the business. Such an activity is situated in a field of study which goes by the area of marketing and production planning. In this sense, the objective of this study was to list the knowledge management, under a Processual perspective, in the demand planning activity, in an exploratory nature research carried out in five different companies, pertaining companies to five different sectors, characterized as a multi-case case study. The evidences were acquired by means of interviews, observation and document analysis, where content analysis was employed for analyzing and interpreting data. The outcome revealed the presence of elements having explicit, tacit and cultural knowledge in the demand planning activity: information technology tools the and documents, experience of professionals, means for transferring knowledge, collective interaction, social relationships and corporative vision what directs the business. In addition, the creation, transfer, storage and knowledge use processes were also considered as an outcome of the research, standing out the different formal meetings scheduled for knowledge exchange and the "knowledge combination" element, characterized by the interaction among the people during the process of knowledge creation and proposed in the Socialization, Externalization, Combination and Internalization process.eng
dc.formatapplication/pdfpor
dc.identifier.citationSANTOS, André Eduardo Miranda dos. A perspectiva processual da gestão do conhecimento na atividade de planejamento de demanda de firmas. 2006. 295 f. Dissertação (Mestrado em Administração) - Universidade Presbiteriana Mackenzie, São Paulo, 2006.por
dc.identifier.urihttp://dspace.mackenzie.br/handle/10899/23475
dc.languageporpor
dc.publisherUniversidade Presbiteriana Mackenziepor
dc.rightsAcesso Abertopor
dc.subjectgestão do conhecimentopor
dc.subjectconhecimento tácitopor
dc.subjectconhecimento explícitopor
dc.subjectplanejamento de demandapor
dc.subjectplanejamento de vendaspor
dc.subjectmensuração da demandapor
dc.subjectknowledge managementeng
dc.subjecttacit knowledgeeng
dc.subjectexplicit knowledgeeng
dc.subjectdemand planningeng
dc.subjectsales planningeng
dc.subjectdemand mensurationeng
dc.subject.cnpqCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESASpor
dc.thumbnail.urlhttp://tede.mackenzie.br/jspui/retrieve/2835/Andre%20Eduardo%20Miranda%20dos%20Santos.pdf.jpg*
dc.titleA perspectiva processual da gestão do conhecimento na atividade de planejamento de demanda de firmaspor
dc.titleA perspectiva processual da gestão do conhecimento na atividade de planejamento de demanda de firmaspor
dc.typeDissertaçãopor
local.contributor.board1Antonello, Cláudia Simonept_BR
local.contributor.board1Latteshttp://lattes.cnpq.br/1477430317063576por
local.contributor.board2Rodrigues, Leonel Cezarpt_BR
local.contributor.board2Latteshttp://lattes.cnpq.br/9075295558587388por
local.publisher.countryBRpor
local.publisher.departmentAdministraçãopor
local.publisher.initialsUPMpor
local.publisher.programAdministração de Empresaspor
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