The Experience of the Elderly in Using Applications Case Study of a Banking Application
Tipo
Artigo de evento
Data de publicação
2022
Periódico
Iberian Conference on Information Systems and Technologies, CISTI
Citações (Scopus)
0
Autores
Navikas F.H.
Moreira M.D.
Higa G.D.
Granollers T.
Abou Mourad J.P.F.
Martins V.F.
Moreira M.D.
Higa G.D.
Granollers T.
Abou Mourad J.P.F.
Martins V.F.
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Resumo
© 2022 IEEE Computer Society. All rights reserved.The inclusion of the elderly in the digital world is still quite incipient in several parts of the world. The lack of satisfaction of the elderly in the use of computational applications is related to the lack of adaptations to their limitations. The feeling of frustration, fueled by insecurity and disorientation, keeps the elderly away from technology. This study proposes a detailed methodology using heuristic evaluation based on works established in the literature on usability and accessibility, taking into account the aging of the population. To validate the set of heuristics, a case study on two banking applications was carried out.
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Assuntos Scopus
Accessibility , Case-studies , Computational applications , Digital world , Elderly , Heuristic evaluation , Mobile aplication