SERVQUAL applied to the evaluation of mechanical services for vehicles SERVQUAL aplicado à avaliação de serviços mecânicos em veículos
dc.contributor.author | Martinez Orrego R.M. | |
dc.contributor.author | Cymrot R. | |
dc.contributor.author | De Oliveira Barbosa D.A. | |
dc.contributor.author | Beraldo E.R. | |
dc.date.accessioned | 2024-03-13T01:32:11Z | |
dc.date.available | 2024-03-13T01:32:11Z | |
dc.date.issued | 2010 | |
dc.description.firstpage | 193 | |
dc.description.lastpage | 198 | |
dc.description.volume | 3 | |
dc.identifier.uri | https://dspace.mackenzie.br/handle/10899/37221 | |
dc.relation.ispartof | CISCI 2010 - Novena Conferencia Iberoamericana en Sistemas, Cibernetica e Informatica, 7to Simposium Iberoamericano en Educacion, Cibernetica e Informatica, SIECI 2010 - Memorias | |
dc.rights | Acesso Restrito | |
dc.title | SERVQUAL applied to the evaluation of mechanical services for vehicles SERVQUAL aplicado à avaliação de serviços mecânicos em veículos | |
dc.type | Artigo de evento | |
local.scopus.citations | 0 | |
local.scopus.eid | 2-s2.0-84907078412 | |
local.scopus.updated | 2024-05-01 | |
local.scopus.url | https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84907078412&origin=inward |