PYP4Training - Ludifying Business Process Training
Tipo
Artigo de evento
Data de publicação
2023
Periódico
Lecture Notes in Business Information Processing
Citações (Scopus)
2
Autores
Lopes T.N.
Mendes de Araujo R.
Moreira de Classe T.
Gomes T.
Mendes de Araujo R.
Moreira de Classe T.
Gomes T.
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Resumo
© 2023, Springer Nature Switzerland AG.Process training is an important activity in the business process management lifecycle, when the organizational actors must be taught in how to perform existing or redesigned work processes. Process training is a continuous activity performed whenever processes are significantly changed, innovations are introduced or new professionals are integrated to the organization. Due to their motivational nature, games have been seen as alternatives to support process training in organizations. However, the approaches to design games for ludifying process trainining in organizations, presented in the literature, are incipient in methods and results. This research proposes the development of a particular type of games, defined as Business-Process-Based Digital Games (BPBDG), and its potential application in process training. Using Design Science Research, we conducted the first research cycle by exploring the development and application of BPBDG for process training in an organization in the judicial sectorThis is to inform you that as the Institutional email address of the corresponding author is not available in the manuscript, we are displaying the private email address in the PDF and SpringerLink. Do you agree with the inclusion of your private e-mail address in the final publication?. The results of this design cycle demonstrated that the game has playability and learning potential from the perspective of the process expert and point out for further research steps.
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Assuntos Scopus
Business Process , Business process training , Business process-based digital game , Digital games , E-mail address , Play your process , Process-based , Serious digital game