Customer-pulled and provider-pushed pathways for product-service system: The contingent effect of the business ecosystems

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dc.contributor.authorPereira V.R.
dc.contributor.authorKreye M.E.
dc.contributor.authorCarvalho M.M.
dc.date.accessioned2024-03-12T23:53:08Z
dc.date.available2024-03-12T23:53:08Z
dc.date.issued2019
dc.description.abstract© 2019, Emerald Publishing Limited.Purpose: The purpose of this paper is to investigate distinctive pathways for product-service system (PSS) development. Moreover, it investigates the contingent effect of the business ecosystem (BE) in terms of being provider-pushed or customer-pulled. Design/methodology/approach: The study adopted a case-based research, performed in the Brazilian and Danish healthcare industries in order to explore the subject. Findings: The results reveal that the capital available for investments influences the pathway. The customer-pulled PSS fast evolved to become result-oriented and connected to a complex resource-dependent network in the BE. The provider-pushed PSS showed a slow evolutionary pathway, limited to product-oriented offerings with low dependence among actors in the BE. Originality/value: The research offers various managerial implications for PSS providers, policymakers and customers of the healthcare industry.
dc.description.firstpage729
dc.description.issuenumber4
dc.description.lastpage747
dc.description.volume30
dc.identifier.doi10.1108/JMTM-07-2018-0209
dc.identifier.urihttps://dspace.mackenzie.br/handle/10899/35266
dc.relation.ispartofJournal of Manufacturing Technology Management
dc.rightsAcesso Restrito
dc.subject.otherlanguageService systems
dc.subject.otherlanguageServitization
dc.subject.otherlanguageSystems development
dc.titleCustomer-pulled and provider-pushed pathways for product-service system: The contingent effect of the business ecosystems
dc.typeArtigo
local.scopus.citations18
local.scopus.eid2-s2.0-85059824088
local.scopus.subjectCase-based researches
local.scopus.subjectDesign/methodology/approach
local.scopus.subjectManagerial implications
local.scopus.subjectProduct-service systems
local.scopus.subjectProductservice system (PSS)
local.scopus.subjectService systems
local.scopus.subjectServitization
local.scopus.subjectSystems development
local.scopus.updated2024-05-01
local.scopus.urlhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85059824088&origin=inward
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