Fatores organizacionais que influenciam a aprendizagem a partir dos erros e sua relação com os comportamentos inovadores no trabalho em uma empresa do segmento farmacêutico

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Tipo
Dissertação
Data de publicação
2015-03-04
Periódico
Citações (Scopus)
Autores
Barbarini, Antonio César
Orientador
Bido, Diógenes de Souza
Título da Revista
ISSN da Revista
Título de Volume
Membros da banca
Domenico, Silvia Marcia Russi de
Costa, Luciano Venelli
Programa
Administração de Empresas
Resumo
The challenges of the business environment in the 2010s are becoming increasingly complex, with fast-paced changes and different kinds of pressure from competition, customers, regulatory agencies, unions, the economy, etc. In this context, organizations need to be more responsive to change and learn quickly in the face of new demands. In the 80s and 90s, the quality of products and services was the rule to differentiate between companies on the market, which made organizations seek models and systems to ensure compliance with the highest standards of quality required in different markets. In addition, companies increased their standards of operational efficiency, productivity and reliability, but also ended up becoming more similar and only slightly differentiated among themselves. Organizations now face the challenge of adopting more flexible systems, standards and structures in order to facilitate adaptation to the current context, which is extremely dynamic. In this scenario, innovation can help organizations become more competitive, as long as they can continually learn, by taking advantage of the informal learning in the workplace, which represents more than 80% of the total number of learning opportunities. Considering the current levels of complexity, dynamism and uncertainty present in the work environment, errors or failures are by-products of organizational processes and are not necessarily bad; it is important that organizations can quickly learn from the mistakes, through people. Some factors may influence the creation of an environment where people can learn from mistakes, experiment and apply ideas, by adopting innovative work behaviors. This quantitative study seeks to examine the relationship between the factors that influence learning from errors and the innovative work behaviors in a multinational organization in the pharmaceutical segment. The research with employees from different areas received 146 valid responses which were analyzed using confirmatory factor analysis with the SmartPLS 2.0 M3 software. The hypothesis that the Factors that Influence the Learning from Mistakes have positive relationship with the Innovative Work Behaviors was confirmed. The structural coefficient obtained between the two dimensions was 0.618 (p< 0.001), which means that the construct Factors that Influence the Learning from Mistakes explains 38% of the variation in the indices of the Innovative Work Behaviors construct. The companies ability to quickly learn from mistakes and experiments, taking advantage of the human capital potential, particularly through innovative work behaviors, can be a critical aspect of differentiation in the marketplace and a way for companies to obtain competitive advantage. This study aims to contribute to the expansion of knowledge on the subject, highlighting the importance of the proper management of the factors that may influence the learning from mistakes in the work environment. In addition, this study contributes with the validation and adaptation of the original scales of constructs studied to the Brazilian context.
Descrição
Palavras-chave
aprendizagem a partir de erros/falhas , comportamentos inovadores no trabalho , aprendizagem organizacional , inovação , indústria farmacêutica , learning from errors/failures , innovative work behaviors , organizational learning , innovation , pharmaceutical industry
Assuntos Scopus
Citação
BARBARINI, Antonio César. Fatores organizacionais que influenciam a aprendizagem a partir dos erros e sua relação com os comportamentos inovadores no trabalho em uma empresa do segmento farmacêutico. 2015. 119 f. Dissertação (Mestrado em Administração) - Universidade Presbiteriana Mackenzie, São Paulo, 2015.