A knowledge-based view on value co-creation: a cultural-historical activity theory perspective on the development of supplier-customer interactions
Tipo
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Data de publicação
2024
Periódico
International Journal of Knowledge-Based Development
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0
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Ferreira P.S.A.
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© 2024 Inderscience Enterprises Ltd.The present research explores cultural-historical activity theory as an approach to expand our current understandings of a knowledge-based view of value co-creation developments. Through the lens of cultural-historical activity theory, this study provides a framework explaining the view of knowing and learning as integral to the managerial practice of value co-creation. By means of an ethnographic case study strategy and using developmental work research tenets, the results of fieldwork describe how knowledge, learning and managing intertwine and transform supplier-customer interactions for co-creating value. Ultimately, this work proposes that value co-creation is a managerial journey of supplier-customer relations to the zone of proximal development through knowledge development of communicating in multi-voiced activity systems, learning the application of novel concepts, roles and relations, and managing multiple perspectives of value.
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Assuntos Scopus
'current , Activity Theory , Cultural-historical , Cultural-historical activity theory , Customers interactions , Interorganizational process , Knowledge , Knowledge-based views , Learning , Value co creations