Os impactos da terceirização de serviços de tecnologia de informação na memória organizacional de instituições de ensino superior

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dc.contributor.advisorPerez, Gilberto
dc.contributor.advisor1Latteshttp://lattes.cnpq.br/8699394703578756por
dc.contributor.authorBarbosa, Erica Dalloz Eller
dc.creator.Latteshttp://lattes.cnpq.br/7396375407522695por
dc.date.accessioned2016-09-20T15:01:15Z
dc.date.accessioned2020-05-28T18:04:25Z
dc.date.available2020-05-28T18:04:25Z
dc.date.issued2016-08-01
dc.description.abstractInformation Technology (IT) has become more relevant in the management of organizations of all sizes and sectors of the economy. One of the important functions of IT is the knowledge management, which is closely related to Organizational Memory (OM). The use of IT services through its own resources or outsource them is a decision for each organization to make (Perez, 2006). This research aims to analyze the potential impacts of Outsourcing Information Technology Services in Organizational Memory in Higher Education Institutions (HEIs). To achieve this information, we have used qualitative research of exploratory nature, through structured and previously prepared script interviews with six managers of HEIs information technology and administrative areas, who use IT and with those who have somehow interacted with outsourcing of IT services. Initially, there was a review of the existing literature involving these two issues. For the analysis of the collected data we used the content analysis of the interviews conducted by the pre-analysis, the coding and the summarization of concepts and ultimately the development of the categories, as indicated by Bardin (2009). As a result it was observed that outsourcing of IT services can impact either in a positive, or in a negative way the OM of HEIs, and impacts on the organization as a whole. It was possible to understand the role of IT and its impact on the generation and retention of knowledge and memory of HEIs. It was also evident the need for effective management of outsourcing IT services, given the peculiarities of the educational sector as well as the notorious need for generation, transfer and perpetuation of MO in HEIs.eng
dc.description.sponsorshipFundo Mackenzie de Pesquisapor
dc.formatapplication/pdf*
dc.identifier.citationBARBOSA, Erica Dalloz Eller. Os impactos da terceirização de serviços de tecnologia de informação na memória organizacional de instituições de ensino superior. 2016. [96 f.]. Dissertação (Administração de Empresas) - Universidade Presbiteriana Mackenzie, [São Paulo] .por
dc.identifier.urihttp://dspace.mackenzie.br/handle/10899/23601
dc.keywordsorganizational memoryeng
dc.keywordsoutsourcingeng
dc.keywordsinformation technologyeng
dc.keywordshigher education institutioneng
dc.languageporpor
dc.publisherUniversidade Presbiteriana Mackenziepor
dc.rightsAcesso Abertopor
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectmemória organizacionalpor
dc.subjectterceirizaçãopor
dc.subjecttecnologia de informaçãopor
dc.subjectinstituição de ensino superiorpor
dc.subject.cnpqCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESASpor
dc.thumbnail.urlhttp://tede.mackenzie.br/jspui/retrieve/11244/Erica%20Dalloz%20Eller%20Barbosa.pdf.jpg*
dc.titleOs impactos da terceirização de serviços de tecnologia de informação na memória organizacional de instituições de ensino superiorpor
dc.typeDissertaçãopor
local.contributor.board1Caldeira, Adilson
local.contributor.board2Prado, Edmir Parada Vasques
local.publisher.countryBrasilpor
local.publisher.departmentCentro de Ciências Sociais e Aplicadas (CCSA)por
local.publisher.initialsUPMpor
local.publisher.programAdministração de Empresaspor
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