Conhecimento tácito nos processos decisórios não-estruturados

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dc.contributor.advisorPopadiuk, Silvio
dc.contributor.advisor1Latteshttp://lattes.cnpq.br/1784002683973468por
dc.contributor.authorLucena, Fábio de Oliveira
dc.creator.Latteshttp://lattes.cnpq.br/2014110572667710por
dc.date.accessioned2016-08-24T15:54:20Z
dc.date.accessioned2020-05-28T18:02:56Z
dc.date.available2020-05-28T18:02:56Z
dc.date.issued2016-06-07
dc.description.abstractWhen the decision-making process has not a prior, ordered and explicit set of responses to an identified problem, it is called an unstructured decision process. In this type of process, the participation of decision-makers is characterized by a knowledge that is derived from the accumulation of indirect evidences, probably resulting from tacit knowledge related to aspects such as experience, perception, intuition and other manifestations. Tacit knowledge can be defined as knowledge derived from experience and formal learning, difficult to be explained, even in unconventional languages, contextualized in actions towards practical objectives that can be acquired without necessarily resorting to explicit instructions. Studies reveal that the inclusion of tacit knowledge in its various manifestations in complex decision situations are scarce and, as regards to unstructured decision-making process are non-existent. In this sense, this research aimed to identify the manifestations and/or fluxes of tacit knowledge in unstructured decision process. Secondary objectives were the characterization of the constituent elements of the unstructured decision process on the decisions investigated and identification of elements that demonstrate the presence of tacit knowledge in organizational decisions. The research developed a qualitative approach, through a study of multiple cases, and applied semistructured interviews to ten executives belonging to different segments of the economy. The analysis of data was carried out according to Flores (1994) interpretative analysis of text technique. The results indicated that there was insertion of tacit knowledge in all unstructured decision making routines. It was also concluded the need to explicitly add the routine of evaluation to the Mintzberg, Raisinghani e Théorêt (1976) model, because it was also identified elements of tacit knowledge at this stage of the decision-making process.eng
dc.description.sponsorshipCoordenação de Aperfeiçoamento de Pessoal de Nível Superiorpor
dc.formatapplication/pdf*
dc.identifier.citationLUCENA, Fábio de Oliveira. Conhecimento tácito nos processos decisórios não-estruturados. 2016. [135 f.]. Tese (Administração de Empresas) - Universidade Presbiteriana Mackenzie, [São Paulo].por
dc.identifier.urihttp://dspace.mackenzie.br/handle/10899/23271
dc.keywordsunstructured decision makingeng
dc.keywordstacit knowledgeeng
dc.keywordsstrategic decisionseng
dc.keywordsevaluationeng
dc.languageporpor
dc.publisherUniversidade Presbiteriana Mackenziepor
dc.rightsAcesso Abertopor
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectprocesso decisório não-estruturadopor
dc.subjectconhecimento tácitopor
dc.subjectdecisões estratégicaspor
dc.subjectavaliaçãopor
dc.subject.cnpqCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESASpor
dc.thumbnail.urlhttp://tede.mackenzie.br/jspui/retrieve/11040/F%c3%a1bio%20de%20Oliveira%20Lucena.pdf.jpg*
dc.titleConhecimento tácito nos processos decisórios não-estruturadospor
dc.typeTesepor
local.contributor.board1Miguel, Lilian Aparecida Pasquini
local.contributor.board2Mazzon, José Afonso
local.contributor.board3Teixeira, Maria Luiza Mendes
local.contributor.board4Imonia, Joshua Omone
local.publisher.countryBrasilpor
local.publisher.departmentCentro de Ciências Sociais e Aplicadas (CCSA)por
local.publisher.initialsUPMpor
local.publisher.programAdministração de Empresaspor
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Administração de Empresas - Teses - CCSA Higienópolis