Aprendizagem a partir dos erros no local de trabalho: a experiência de profissionais de TI utilizando Scrum

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dc.contributor.advisorBido, Diógenes de Souza
dc.contributor.advisor1Latteshttp://lattes.cnpq.br/7757562071320086por
dc.contributor.authorSousa, Washington Sabino de
dc.creator.Latteshttp://lattes.cnpq.br/7906034424253364por
dc.date.accessioned2020-09-18T15:18:04Z
dc.date.accessioned2020-12-07T15:09:01Z
dc.date.available2020-12-07T15:09:01Z
dc.date.issued2020-08-12
dc.description.abstractThe errors at work whenever possible, should be avoided, however, there are situations in organizations where errors are inevitable, for example in environments of creation and experimentation, environments in which most information technology professionals work. The impossibility of avoiding it in 100% of the cases creates the need to deal with the error in order to minimize the damage it can cause to the company. In this context, dealing with error in a positive perception, through their behavior, colleagues generate a favorable climate for learning, influenced from there the individuals who feel safe start to communicate and position themselves in the face of the error of a colleague or leader without fear of losing his job or suffering reprisals. These positive stimuli contribute to error becoming a subsidy for learning, so that the more positive the climate and the more situations of learning from errors occur, the greater the innovative work behavior, the more ideas will be created, communicated, and placed in practice. For the assessment of this scenario, the constructs of the climate of error for learning, psychological security, learning from error and innovative work behavior were conceptually defined. The study included 123 information technology (IT) professionals who work in companies from different segments, most of whom are from IT and Banking Services. Subsequently, the data were analyzed using three steps: descriptive statistics, measurement model and structural model using the SmartPLS software. The results confirmed the hypotheses of influence: a) the climate of learning from errors in psychological security, b) psychological security in learning from errors and, c) learning from errors in innovative work behavior.eng
dc.description.sponsorshipCoordenação de Aperfeiçoamento de Pessoal de Nível Superiorpor
dc.description.sponsorshipUniversidade Presbiteriana Mackenziepor
dc.formatapplication/pdf*
dc.identifier.citationSOUSA, Washington Sabino de. Aprendizagem a partir dos erros no local de trabalho: a experiência de profissionais de TI utilizando Scrum. 2020. 77 f. Dissertação (Mestrado em Administração de Empresas) - Universidade Presbiteriana Mackenzie, São Paulo, 2020.por
dc.identifier.urihttp://dspace.mackenzie.br/handle/10899/26593
dc.keywordserror climateeng
dc.keywordspsychological safetyeng
dc.keywordslearning from errorseng
dc.keywordsinnovative work behavioreng
dc.keywordsScrumpor
dc.languageporpor
dc.publisherUniversidade Presbiteriana Mackenziepor
dc.rightsAcesso Abertopor
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectclima de erropor
dc.subjectsegurança psicológicapor
dc.subjectaprendizagem a partir dos errospor
dc.subjectcomportamento inovador no trabalhopor
dc.subjectScrumpor
dc.subject.cnpqCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOpor
dc.titleAprendizagem a partir dos erros no local de trabalho: a experiência de profissionais de TI utilizando Scrumpor
dc.typeDissertaçãopor
local.contributor.board1Moraes, Edmilson Alves de
local.contributor.board2Popadiuk, Silvio
local.publisher.countryBrasilpor
local.publisher.departmentCentro de Ciências Sociais e Aplicadas (CCSA)por
local.publisher.initialsUPMpor
local.publisher.programAdministração de Empresaspor
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