Principais percepções das empresas contábeis após a obtenção da certificação de qualidade
Arquivos
Tipo
Dissertação
Data de publicação
2017-02-08
Periódico
Citações (Scopus)
Autores
Sganzela, Ricardo
Orientador
Segura, Liliane Cristina
Título da Revista
ISSN da Revista
Título de Volume
Membros da banca
Formigoni, Henrique
Sakata, Marici Cristine Gramacho
Sakata, Marici Cristine Gramacho
Programa
Controladoria Empresarial
Resumo
Obtaining quality certification the accounting firms aims to provide competitive advantage
through the quality factor. Thus, this research sought to identify the main consequences
perceived by the managers of the accounting firms after obtaining the quality certification.
The research was exploratory, quantitative and descriptive, supported by bibliographic
research. For the data collection, the survey method was used, with a questionnaire sent to the
accounting firms that obtained, in 2014 and 2015, the PQEC and PQEC + ISO certification of
SESCON-SP. The main consequences perceived by managers were grouped into six factors:
Internal I and II; External; Services and Business Opportunities; Processes and Improvements;
and Customer Perception. The results of this research may contribute to increase the demand
for certification in the Accounting Firm Quality Program (PQEC) of SESCON-SP, since this
work may encourage non-certified accounting firms to seek the certification process of
quality, aiming at distinguish itself in the market, adding value to the services provided and
maintaining competitiveness in a highly contested corporate environment. The limitation of
this work was the exclusive targeting for companies certified only by SESCON-SP.
Descrição
Palavras-chave
certificação , qualidade , ISO , empresas contábeis , benefícios , PQEC
Assuntos Scopus
Citação
SGANZELA, Ricardo. Principais percepções das empresas contábeis após a obtenção da certificação de qualidade. 2017. 135 f. Dissertação (Controladoria Empresarial) - Universidade Presbiteriana Mackenzie, São Paulo.