Aplicação do método soda para estruturação de problemas sociotécnicos no setor de produção.
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Tipo
TCC
Data de publicação
2021-12
Periódico
Citações (Scopus)
Autores
Marques, Beatriz Dantas
Silva, Caroline Paulino
Gimiliani, Sofia Silvestre
Silva, Caroline Paulino
Gimiliani, Sofia Silvestre
Orientador
Carvalhal, Marcelo de Almeida
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Resumo
Com cenários cada vez mais incertos e voláteis, os problemas do cotidiano se tornam ambíguos e complexos dentro das empresas, que passam por adversidades para a tomada de decisão com relação à interligação de seus funcionários e processos internos. Assim, feito a escolha da Basile Química, tem-se como objetivo estruturar e analisar os problemas sociotécnicos dentro da área de produção da indústria em questão, identificando as suas raízes e as principais questões para melhoria. Foi utilizado o método SODA (Strategic Options Development And Analysis), pela usa capacidade de análise da perspectiva de múltiplos atores envolvidos nos processos da área de produção. A partir de entrevistas individuais, onde foram abordados temas do cotidiano dos operários, foram elaborados mapas cognitivos, que evidenciavam a relação de causalidade dos eventos. Apresentou resultados relacionados à lideraça, sendo assim, relevante intervir inicialmente no planejamento operacional e estratégico e no desenvolvimento da cultura organizacional, visando atenuar os efeitos descritos pelos colaboradores
With increasingly uncertain and volatile scenarios, daily problems become ambiguous and complex within companies, which go through adversity on making decisions regarding the interconnection of their employees and internal processes. Thus, having chosen Basile Química, the objective is to structure and analyze the socio-technical problems within the production area of the industry in question, identifying their roots and the main issues for improvement. The SODA method (Strategic Options Development and Analysis) was used, due to its ability to analyze the perspective of multiple actors involved in the processes of the production area. From individual interviews, which addressed issues of daily life of workers, cognitive maps were drawn up, which showed the causal relationship of the events. It presented results related to leadership, therefore, it was important to intervene initially in the operational and strategic planning and in the development of the organizational culture, aiming to mitigate the effects described by the employees
With increasingly uncertain and volatile scenarios, daily problems become ambiguous and complex within companies, which go through adversity on making decisions regarding the interconnection of their employees and internal processes. Thus, having chosen Basile Química, the objective is to structure and analyze the socio-technical problems within the production area of the industry in question, identifying their roots and the main issues for improvement. The SODA method (Strategic Options Development and Analysis) was used, due to its ability to analyze the perspective of multiple actors involved in the processes of the production area. From individual interviews, which addressed issues of daily life of workers, cognitive maps were drawn up, which showed the causal relationship of the events. It presented results related to leadership, therefore, it was important to intervene initially in the operational and strategic planning and in the development of the organizational culture, aiming to mitigate the effects described by the employees
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Palavras-chave
SODA , métodos de estruturação de problemas , PO soft