Knowledge Management Processes and Performance: Key Role of IS Strategies in Knowledge Capture and Utilisation

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dc.contributor.authorYoshikuni A.C.
dc.contributor.authorLucas E.C.
dc.date.accessioned2024-03-12T19:18:27Z
dc.date.available2024-03-12T19:18:27Z
dc.date.issued2021
dc.description.abstract© 2021 World Scientific Publishing Co.This research examines the interrelation of knowledge generation (KG) and knowledge sharing (KC) and how they influence IT infrastructure (ITI) and strategic decision support systems (SDSS) to enhance business process performance (BPP) and firm performance (FP). Furthermore, the objective of this study is to emphasise the importance of applying information systems strategies (ISS) such as knowledge capture and utilisation to make better firm processes to boost firm performance in knowledge management process-intensive organisations. The study surveyed 261 Brazilian companies and used partial least squares path modelling to test the hypotheses proposed herein. The research findings showed that KG and KC influence ITI. Additionally, it also showed that ITI has full mediation in its relationship with KG and SDSS and partial mediation in its relationship with KC on the SDSS. Finally, BPP demonstrated full mediation in its relationship with SDSS and FP. The research findings contribute to firms understand how BPP and FP are affected through ISS embedded into knowledge and utilisation coupled with knowledge generation and sharing.
dc.description.issuenumber4
dc.description.volume20
dc.identifier.doi10.1142/S0219649221500477
dc.identifier.issn0219-6492
dc.identifier.urihttps://dspace.mackenzie.br/handle/10899/34551
dc.relation.ispartofJournal of Information and Knowledge Management
dc.rightsAcesso Restrito
dc.subject.otherlanguagebusiness process performance
dc.subject.otherlanguagefirm performance
dc.subject.otherlanguageinformation system strategies
dc.subject.otherlanguageinformation technology infrastructure
dc.subject.otherlanguageKnowledge management processes
dc.subject.otherlanguagestrategic decision support systems
dc.titleKnowledge Management Processes and Performance: Key Role of IS Strategies in Knowledge Capture and Utilisation
dc.typeArtigo
local.scopus.citations7
local.scopus.eid2-s2.0-85114443876
local.scopus.subjectBrazilian companies
local.scopus.subjectInformation systems strategy
local.scopus.subjectIT infrastructures
local.scopus.subjectKnowledge generations
local.scopus.subjectKnowledge management process
local.scopus.subjectKnowledge-sharing
local.scopus.subjectPartial least square (PLS)
local.scopus.subjectStrategic decisions
local.scopus.updated2024-12-01
local.scopus.urlhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85114443876&origin=inward
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