Analysis of a Logistics Process Between a Food Service Distributor and a Fast-Food Chain
Tipo
Artigo de evento
Data de publicação
2023
Periódico
Springer Proceedings in Mathematics and Statistics
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0
Autores
Vicente S.A.S.
Souza M.G.S.
de A. Carvalhal M.
Saut A.M.
Souza M.G.S.
de A. Carvalhal M.
Saut A.M.
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© 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.The goal of this article was to analyze the off-load rate of a logistics company to an American multinational fast-food chain to find out why they were not reaching the off-load rate target using Total Quality Management strategic tools. Currently, there are three restaurant types: drive-through, shopping centers, and individual stores. This research was initially conducted by mapping which types of restaurants are not reaching the target goals based on data provided by the logistics company. Further analysis was completed by visiting the worst- performing restaurants in the sample data while analyzing why those restaurants were not reaching the target off-load rate. The Total Quality Management measurement tools used were flowcharts, Ishikawa, and PDCA, to verify non-compliance with simple norms pre-determined by the logistics company. The study finds that the lack of sufficient restaurant employees and storage organization were the main reasons that the logistics company did not meet the target off-load rate.