The relationship between values, organizational practices and customers trust in the services sector A relação entre valores, práticas organizacionais e confiança de clientes no setor de serviços

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dc.contributor.authorGuardani F.
dc.contributor.authorTeixeira M.L.M.
dc.contributor.authorde Souza Bido D.
dc.contributor.authorMazzon J.A.
dc.date.accessioned2024-03-13T01:05:55Z
dc.date.available2024-03-13T01:05:55Z
dc.date.issued2013
dc.description.abstractPersonal values influence individual behavior and organizational values influence the organizational practices development. However, there is no study linking these constructs with client's trust. This study analyzed, according to the perspective of customers, the relationship between perceived organizational values, perceived practices, and trust in organizations. After a qualitative research, an organizational practices scale was elaborated. An organizational values scale and a trust scale were adapted. The model test of the relationship between the constructs was based on a survey using a costumer's sample. The data were processed by software LISREL 8.7. The results showed that the organizational values perceived are positively.
dc.description.firstpage806
dc.description.issuenumber4
dc.description.lastpage817
dc.description.volume23
dc.identifier.doi10.1590/S0103-65132013005000019
dc.identifier.issn1980-5411
dc.identifier.urihttps://dspace.mackenzie.br/handle/10899/36686
dc.relation.ispartofProducao
dc.rightsAcesso Aberto
dc.subject.otherlanguageOrganizational values
dc.subject.otherlanguagePractices
dc.subject.otherlanguageServices
dc.subject.otherlanguageTrust
dc.titleThe relationship between values, organizational practices and customers trust in the services sector A relação entre valores, práticas organizacionais e confiança de clientes no setor de serviços
dc.typeArtigo
local.scopus.citations4
local.scopus.eid2-s2.0-84890088087
local.scopus.updated2024-05-01
local.scopus.urlhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84890088087&origin=inward
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