A Fuzzy Analytic Hierarchy Process Model to Evaluate Logistics Service Expectations and Delivery Methods in Last-Mile Delivery in Brazil

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dc.contributor.authorde Araujo F.A.
dc.contributor.authorDos Reis J.G.M.
dc.contributor.authorda Silva M.T.
dc.contributor.authorAktas E.
dc.date.accessioned2024-03-12T19:15:07Z
dc.date.available2024-03-12T19:15:07Z
dc.date.issued2022
dc.description.abstract© 2022 by the authors. Licensee MDPI, Basel, Switzerland.Nowadays, postal services and third-party logistics services (3PL) have been pressured by the increasing demand for delivery services. Therefore, they need to improve their last-mile delivery strategies to meet customers’ expectations. This paper aims to investigate how logistics service expectations affect the delivery process in urban areas using a multiple-criteria decision support system based on the Fuzzy Analytic Hierarchy Process (FAHP). We developed a decision-making model employing six criteria and five delivery methods indicated in the literature and collected information from 27 experts working in academia and local and multinational third-party logistics providers in Brazil to validate this model. The results indicate that cost (21.4%) and tracking and tracing (19.3%) are the most important two criteria in the decision model, and the best delivery methods are smart lockers (21.8%) followed by small trucks (21.3%). Our results suggest that service expectations regarding last-mile delivery are aligned with extensive use of road transport and the increase in e-commerce sales can raise greenhouse gas emissions and compromise the environment in urban areas.
dc.description.issuenumber10
dc.description.volume14
dc.identifier.doi10.3390/su14105753
dc.identifier.issn2071-1050
dc.identifier.urihttps://dspace.mackenzie.br/handle/10899/34370
dc.relation.ispartofSustainability (Switzerland)
dc.rightsAcesso Aberto
dc.subject.otherlanguageAnalytical Hierarchy Process
dc.subject.otherlanguageB2C
dc.subject.otherlanguageBrazilian e-commerce
dc.subject.otherlanguagefuzzy logic
dc.subject.otherlanguagelast-mile delivery
dc.subject.otherlanguagesmall parcels
dc.titleA Fuzzy Analytic Hierarchy Process Model to Evaluate Logistics Service Expectations and Delivery Methods in Last-Mile Delivery in Brazil
dc.typeArtigo
local.scopus.citations16
local.scopus.eid2-s2.0-85130414633
local.scopus.updated2024-12-01
local.scopus.urlhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85130414633&origin=inward
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