Relationship management in a plastic part industry of the automotive chain Gestão do relacionamento em uma indústria de peças plásticas da cadeia automotiva

dc.contributor.authorLelis E.C.
dc.contributor.authorSimon A.T.
dc.date.accessioned2024-03-13T01:03:17Z
dc.date.available2024-03-13T01:03:17Z
dc.date.issued2013
dc.description.abstractSupply chain management includes several aspects of relationships between organizations. The relationship management of supplier-customer interface is one of the elements analyzed that encompass complex variables that can affect the support of critical links in the production chain. This research investigates the relationship management in a supply chain of the automotive sector. The objective of this paper is to study the relationship management in an industry of automobile plastic parts in São Paulo, Brazil. The field research method with a single case study, based on the method of Simon (2005), was used. This method evaluates the level of adherence of the relationship management of an enterprise to the supply chain model proposed by Cooper, Lambert and Pagh (1997). The results show the relationship management factors that contribute to the efficiency of supply chain management and highlight the aspects that can be improved concerning the chain collaboration in terms of informal communication and lack of joint business planning between the company partners.
dc.description.firstpage899
dc.description.issuenumber4
dc.description.lastpage911
dc.description.volume20
dc.identifier.issn1806-9649
dc.identifier.urihttps://dspace.mackenzie.br/handle/10899/36538
dc.relation.ispartofGestao e Producao
dc.rightsAcesso Restrito
dc.subject.otherlanguageAutomotive chain
dc.subject.otherlanguageCustomer
dc.subject.otherlanguageRelationship management
dc.subject.otherlanguageSupplier
dc.titleRelationship management in a plastic part industry of the automotive chain Gestão do relacionamento em uma indústria de peças plásticas da cadeia automotiva
dc.typeArtigo
local.scopus.citations5
local.scopus.eid2-s2.0-84891721529
local.scopus.updated2024-05-01
local.scopus.urlhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84891721529&origin=inward
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