Sistema de mensuração de desempenho e gestão da qualidade em PME brasileiras

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dc.contributor.advisorOyadomari, José Carlos Tiomatsupt_BR
dc.contributor.advisor1Latteshttp://lattes.cnpq.br/5722412463663652por
dc.contributor.authorPereira, Diego dos Santospt_BR
dc.creator.Latteshttp://lattes.cnpq.br/9937590473384755por
dc.date.accessioned2016-03-15T19:32:37Z
dc.date.accessioned2020-05-28T18:17:27Z
dc.date.available2013-05-22pt_BR
dc.date.available2020-05-28T18:17:27Z
dc.date.issued2013-01-30pt_BR
dc.description.abstractThis research aimed to verify how the performance measurement system (PMS) and the quality management system (QMS) work in small and medium-sized Brazilian enterprises in the light of the typology proposed by Garengo (2009). The study was conducted by means of two questionnaires, two semi-structured interviews and the analysis of the performance measures used by five small/medium-sized enterprises based in the State of São Paulo. Using a qualitative approach, this exploratory research were interviewed PMS s and QMS s managers, and the data from the first interview were analyzed using the technique of content analysis and has been subsequently triangulated with other data collected. It was found that four out of five companies have a junction in PMS and QMS, with respect to performance measures, despite of the degree of the quality management maturity is not related to the stage of the PMS evolution. It was also found that in three out of five companies quality management area is responsible for coordinating the process of PMS use, without effective participation from the controlling and/or accounting areas in this process. The typology of Garengo (2009), used to check the stage of the PMS evolution, was validated and can be used in practice by professionals in organizations to diagnose and improve the PMS in their enterprises. From the findings of this research, companies with QMS certified by ISO, particularly with higher degree of quality management maturity, can be encouraged to implement or improve the PMS in their organizations. The results of this study should be considered in the light of its limitations, especially the impossibility of its generalization to the overall universe of SMEs, to the extent that there was used the qualitative approach, without the aim of extrapolating the results for other enterprises. In this sense, quantitative research should be carried out in order to verify these results in a more representative set of SMEs. Finally, it is suggested that research could be carried out to study in more depth the PMS evolution in SMEs, with longitudinal case studies, for example.eng
dc.description.sponsorshipFundo Mackenzie de Pesquisapt_BR
dc.formatapplication/pdfpor
dc.identifier.urihttp://dspace.mackenzie.br/handle/10899/26254
dc.languageporpor
dc.publisherUniversidade Presbiteriana Mackenziepor
dc.rightsAcesso Abertopor
dc.subjectsistema de mensuração de desempenho (SMD)por
dc.subjectsistema de gestão da qualidade (SGQ)por
dc.subjectpequenas e médias empresas(PME)por
dc.subjecttipologia de SMDpor
dc.subjectindicadores de desempenhopor
dc.subjectperformance measurement system (PMS)eng
dc.subjectquality management system (QMS)eng
dc.subjectsmall and medium-sized enterprises (SMEs)eng
dc.subjectPMS typologyeng
dc.subjectperformance measureseng
dc.subject.cnpqCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::CIENCIAS CONTABEISpor
dc.thumbnail.urlhttp://tede.mackenzie.br/jspui/retrieve/3188/Diego%20dos%20Santos%20Pereira.pdf.jpg*
dc.titleSistema de mensuração de desempenho e gestão da qualidade em PME brasileiraspor
dc.typeDissertaçãopor
local.contributor.board1Cardoso, Ricardo Lopespt_BR
local.contributor.board1Latteshttp://lattes.cnpq.br/8587531209405773por
local.contributor.board2Csillag, João Mariopt_BR
local.contributor.board2Latteshttp://lattes.cnpq.br/0051191602390447por
local.publisher.countryBRpor
local.publisher.departmentCiências Contábeispor
local.publisher.initialsUPMpor
local.publisher.programControladoria Empresarialpor
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