Indicators used to measure service innovation and manufacturing innovation

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dc.contributor.authorTaques F.H.
dc.contributor.authorLopez M.G.
dc.contributor.authorBasso L.F.
dc.contributor.authorAreal N.
dc.date.accessioned2024-03-12T19:23:53Z
dc.date.available2024-03-12T19:23:53Z
dc.date.issued2021
dc.description.abstract© 2019 Journal of Innovation & KnowledgeInnovation can be a source of competitive advantage for companies, either through the improvement of methods and techniques capable of generating new products or services, or perfecting existing ones. Along these lines, it is particularly important to measure innovation and discuss the results associated therewith. The aim of this research is to address each of the main indicators of organizational innovation, separately discussing the advantages and disadvantages inherent to their deployment. The results entail a substantial theoretical advancement by improving measurement systems from various perspectives: products and processes, manufacturing and services, as well as input indicators, intermediaries and outputs. However, difficulties and limitations are still apparent, including the sort of distorting biases potentially affecting researcher estimates. Furthermore, multidimensional indicators provide a broader and more precise view of the innovation phenomenon at companies, because they are more comprehensive in the understanding of such phenomenon per se, unlike the one-dimensional choice, which carries constraints for discussing the real effects in the organizational context, especially in the case of services.
dc.description.firstpage11
dc.description.issuenumber1
dc.description.lastpage26
dc.description.volume6
dc.identifier.doi10.1016/j.jik.2019.12.001
dc.identifier.issn2530-7614
dc.identifier.urihttps://dspace.mackenzie.br/handle/10899/34845
dc.relation.ispartofJournal of Innovation and Knowledge
dc.rightsAcesso Aberto
dc.subject.otherlanguageIndicators
dc.subject.otherlanguageInnovation
dc.subject.otherlanguageMultidimensional
dc.subject.otherlanguageServices
dc.titleIndicators used to measure service innovation and manufacturing innovation
dc.typeArtigo
local.scopus.citations123
local.scopus.eid2-s2.0-85077699946
local.scopus.updated2024-05-01
local.scopus.urlhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85077699946&origin=inward
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