Public Processes Are Open for Play

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dc.contributor.authorDe Classe T.M.
dc.contributor.authorDe Araujo R.M.
dc.contributor.authorXexeo G.B.
dc.contributor.authorSiqueira S.W.M.
dc.date.accessioned2024-03-12T19:18:53Z
dc.date.available2024-03-12T19:18:53Z
dc.date.issued2021
dc.description.abstract© 2021 Copyright held by the owner/author(s).As public services become digital and online, both the need to design digital public services closer to citizens' expectations and to provide ways to improve their participation and engagement increases. To participate and co-design, citizens must understand how the public service is delivered, but understanding service provision is challenging for non-technical subjects. This article argues that games can promote transparency of public service processes and citizens' understanding of them. We designed games related to three distinct public service delivery scenarios using Play Your Process (PYP), a method which translates business process models into game design artifacts. We also investigate players' ability to understand the process designed into these games through evaluation settings based on qualitative and quantitative analyses, using questionnaires and interviews. Results show that these games can help citizens understand the process execution aspects, with at least 95% confidence through statistical analysis. This research is innovative by showing an approach to systematically design serious games describing public processes as a potential tool for citizen-government transparency and understanding of public process delivery, particularly in Brazil.
dc.description.issuenumber4
dc.description.volume2
dc.identifier.doi10.1145/3474879
dc.identifier.issn2639-0175
dc.identifier.urihttps://dspace.mackenzie.br/handle/10899/34573
dc.relation.ispartofDigital Government: Research and Practice
dc.rightsAcesso Aberto
dc.subject.otherlanguagebusiness process model
dc.subject.otherlanguagebusiness process-based digital games
dc.subject.otherlanguagegame design
dc.subject.otherlanguagePlay Your Process
dc.subject.otherlanguagePublic services
dc.subject.otherlanguagepublic services understanding
dc.subject.otherlanguageserious games
dc.titlePublic Processes Are Open for Play
dc.typeArtigo
local.scopus.citations5
local.scopus.eid2-s2.0-85127015541
local.scopus.subjectBusiness Process
local.scopus.subjectBusiness process modeling
local.scopus.subjectBusiness process-based digital game
local.scopus.subjectDigital games
local.scopus.subjectGame design
local.scopus.subjectPlay your process
local.scopus.subjectProcess-based
local.scopus.subjectPublic service understanding
local.scopus.subjectPublic services
local.scopus.updated2024-10-01
local.scopus.urlhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85127015541&origin=inward
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