Controles gerenciais em uma rede de educação: caso do Claretiano - rede de educação
Arquivos
Tipo
Dissertação
Data de publicação
2016-12-08
Periódico
Citações (Scopus)
Autores
Machini, Marcio
Orientador
Oyadomari, José Carlos Tiomatsu
Título da Revista
ISSN da Revista
Título de Volume
Membros da banca
Lima, Ronaldo Gomes Dultra de
Kallás, David
Kallás, David
Programa
Controladoria Empresarial
Resumo
Claretiano – Rede de Educação is a non-profit confessional organization administered by a
religious congregation which acts in the educational market, marked by the strong regulation
of the state and the increasing competition. Its confessional nature presents particular
characteristics in accordance with its Mission and Principles. For instance, this institution
undergoes the expansion and consolidation of its educational network, which is changing its
management structure and impacting on the processes and the employees’ relations. In this
context, this study aimed at raising the critical success factors and the management controls
used by Claretiano – Rede de Educação, in accordance with Malmi & Brown’s (2008)
framework, by means of an exploratory and qualitative study, which comprised interviews, as
well as analyses of documents and meeting minutes. By means of this content analysis and the
use of NVivo® software, 35 meaning units were found, divided into six categories: critical
success factors; planning controls; cybernetic controls; reward controls; administrative
controls; and cultural controls. Based on this survey, it was verified that Claretiano has a set of
management controls of various kinds, but with the strong presence of the cultural controls and
linked to confidence. This model works effectively, causing commitment with the Mission and
Principles, which provides desirable performances. Nevertheless, with the growth and
consolidation of the educational network, it is necessary to formalize existing controls and
aggregate others, suggested by this study: strategic planning, formal budget, network level
administration, as well as administrative career plan and BSC (Balanced Scorecard).
Descrição
Palavras-chave
mercado educacional , entidades confessionais , sistemas de controle gerenciais , controles culturais , confiança
Assuntos Scopus
Citação
MACHINI, Marcio. Controles gerenciais em uma rede de educação: caso do Claretiano - rede de educação. 2016. 143 f. Dissertação (Controladoria Empresarial) - Universidade Presbiteriana Mackenzie, São Paulo.