Os reflexos da implantação do sistema de gestão da qualidade baseado na NBR ISO 9001:2008 no setor de produção de embalagens de papelão ondulado
Tipo
Monografia
Data de publicação
2012
Periódico
Citações (Scopus)
Autores
Borba, Carla Izidoro de
Orientador
Título da Revista
ISSN da Revista
Título de Volume
Membros da banca
Programa
Resumo
Este estudo procurou investigar o grau de contribuição efetiva do sistema de gestão da qualidade, baseado na NBR ISO 9001:2008 na empresa PCE,Papel,Caixas e Embalagens, do segmento de papel e papelão ondulado, especificamente no setor de produção de embalagens. Sendo fundamentado com teorias de autores experientes e respeitados no contexto nacional e adotando a natureza da pesquisa quantitativa, com finalidade descritiva, usando como meio de investigação pesquisa bibliográfica, de campo e documental, dentro de um universo de 30 colaboradores, usando como coleta de dados questionário com perguntas fechadas e relatório da empresa. As informações obtidas com este trabalho confirmam que os colaboradores que trabalham na organização há mais de 01 ano demonstram maior percepção para avaliar as melhorias de modo geral por terem conhecido o funcionamento das atividades do setor de produção antes da implementação, acompanhando a implantação e posterior certificação da NBR ISO 9001:2008 enquanto os colaboradores que estão na organização até 01 ano não perceberam melhorias significativas por terem sido contratados após a certificação. Ainda os números evidenciam que após a certificação da NBR ISO 9001:2008 houve redução do tempo de máquina parada, menor índice de refugo e maior produção em relação ao programado demonstrando os reflexos positivos da implantação do sistema de gestão da qualidade no setor de produção baseado na NBR ISO 9001:2008.
This study tried to investigate the degree of effective contribution of the system of administration of the quality, based on NBR ISO 9001:2008 in the company PCE, Papel, Caixas e Embalagens, of the segment of paper and corrugated, specifically in the box production section. Being based with experienced authors' theories and respected in national context and adopting the nature of the quantitative research, with descriptive purpose, using as middle of investigation researches bibliographical, of field and documental, inside of an universe of 30 collaborators, using as collection of data questionnaire with shut questions and report of the company. The information obtained with this work confirm that the collaborators that work in the organization there are more than 01 year they demonstrate larger perception to evaluate the improvements in general for they have known the operation of the activities of the production section before the implantation, accompanying the implantation and posterior certification of NBR ISO 9001:2008 while the collaborators that are in the organization up to 01 year didn't notice significant improvements for they have been hired after the certification. The numbers still evidence that after the certification of NBR ISO 9001:2008 there was reduction of the time of stopped machine, smaller refuse index and larger production in relation to the scheduled, demonstrating the positive reflexes of the implantation of the system of administration of the quality in production section based on NBR ISO 9001:2008.
This study tried to investigate the degree of effective contribution of the system of administration of the quality, based on NBR ISO 9001:2008 in the company PCE, Papel, Caixas e Embalagens, of the segment of paper and corrugated, specifically in the box production section. Being based with experienced authors' theories and respected in national context and adopting the nature of the quantitative research, with descriptive purpose, using as middle of investigation researches bibliographical, of field and documental, inside of an universe of 30 collaborators, using as collection of data questionnaire with shut questions and report of the company. The information obtained with this work confirm that the collaborators that work in the organization there are more than 01 year they demonstrate larger perception to evaluate the improvements in general for they have known the operation of the activities of the production section before the implantation, accompanying the implantation and posterior certification of NBR ISO 9001:2008 while the collaborators that are in the organization up to 01 year didn't notice significant improvements for they have been hired after the certification. The numbers still evidence that after the certification of NBR ISO 9001:2008 there was reduction of the time of stopped machine, smaller refuse index and larger production in relation to the scheduled, demonstrating the positive reflexes of the implantation of the system of administration of the quality in production section based on NBR ISO 9001:2008.
Descrição
Palavras-chave
ISO 9001:2008 , Embalagem , Norma técnica , Indústria de papel , Gestão da qualidade