Construção da resistência à mudança organizacional na relação entre agentes
Arquivos
Tipo
Dissertação
Data de publicação
2016-08-03
Periódico
Citações (Scopus)
Autores
Matos, Juscely Reis
Orientador
Domenico, Silvia Marcia Russi de
Título da Revista
ISSN da Revista
Título de Volume
Membros da banca
Teixeira, Maria Luisa Mendes
Vergara, Sylvia Constant
Vergara, Sylvia Constant
Programa
Administração de Empresas
Resumo
The organizational resistance to change is commonly attributed to the change recipients, the ones labelled by the agents as the sole responsible for the occurrence of this phenomenon. As counterpoint to this traditional view, aroused an approach of corporative resistance as an attribution to both agents and recipients, by their interaction along the change process. However, we do not defend here a segregation of agent-recipient, once we consider that all involved in the process are agents of resistance construction. The objective of this study was to comprehend how resistance is created in the relationships amongst the various agents in a process of organizational change. Focusing on the consolidation of two sites pertaining to a company of the automotive industrial chain; it was adopted the qualitative approach and as research strategy the case study, considering as sources discursive materials, episodic interviews, observations and documents. The results obtained through the thematic analysis, show the occurrence of resistance in the different agents involved with the change, that rises up through actions and (re)actions of these agents along the process, beyond others reactions, such as distancing and acceptance of the change. The agency is not restricted to those responsible for planning and implementing the process, but present in others involved that shows up as capable to alter the original plans, through different ways of expressions of resistance. This
study aims contributing to the field of organizational changes, bringing light to an approach of resistance yet scarcely explored, and proposing that all are agents in the resistance construction. This reflection shows up also important to the managers for them to realize how their actions are intrinsically related to the resistance phenomenon, that they fiercely try to avoid during the process of change.
Descrição
Palavras-chave
resistência , relação entre agentes , mudança organizacional , indústria automobilística
Assuntos Scopus
Citação
MATOS, Juscely Reis. Construção da resistência à mudança organizacional na relação entre agentes. 2016. [110 f.]. Dissertação (Administração de Empresas) - Universidade Presbiteriana Mackenzie, [São Paulo].